I hate calling customer service! There is nothing worse than getting someone on the phone that I half suspect has never even used the device I am trying to troubleshoot. My aggravation stems from the agent’s lack of empathy for my situation, and their obstinate recitations of scripted verbiage intended to calm and reassure me, but which only fuel my belief that they are powerless to help me. Is this how people perceive your church? Lessons from Customer Service In the customer service industry any ...
I was inspired by a recent article to write about the subject of email forwards. Do you have one of those people at your church who send every FWD known to man? What I want to uncover in this post is not all the evils of forwarded emails, but rather ask a more direct question: Is the communication coming out of your church predominantly email forwards of the cute kitten and support our troops variety? I'm not knocking kittens ...
Do you invite people to your home when its dirty? How about when your grumpy uncle is living in the guest room, there is no food in the fridge to offer them, and your family has occasional arguments around the dinner table? If the comparison can be drawn to the behavior of some at your church you may not want to, or already don't, invite people to church. Obviously we shouldn't put invitations on hold while we turn all attention towards ...
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