I hate calling customer service! There is nothing worse than getting someone on the phone that I half suspect has never even used the device I am trying to troubleshoot. My aggravation stems from the agent’s lack of empathy for my situation, and their obstinate recitations of scripted verbiage intended to calm and reassure me, but which only fuel my belief that they are powerless to help me. Is this how people perceive your church? Lessons from Customer Service In the customer service industry any ...
I recently attended an event at a local mega-church where I filled out a visitor card. On it I included my email address. Within a few days I received an email telling me about an upcoming event and the kick-off for a new sermon series. What's wrong with that you might ask? They did score big on the follow-up meter. However, the presentation of the email - the look and feel of the communications left a lot to be desired. Now, ...
Do you invite people to your home when its dirty? How about when your grumpy uncle is living in the guest room, there is no food in the fridge to offer them, and your family has occasional arguments around the dinner table? If the comparison can be drawn to the behavior of some at your church you may not want to, or already don't, invite people to church. Obviously we shouldn't put invitations on hold while we turn all attention towards ...
Follow Us!
